Privacy Policy

1. Introduction

Bitopex Trading LTD ("the Company," "we," "us," or "our"), located at Costa Rica, Province of San José, Canton 02 Escazú, San Rafael, 300 meters north of La Paco Shopping Center, Plaza Florencia, Local Ten, operates the HypeRocket platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you access or use our website, applications, and services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Account Information: When you register, we collect your username, email address, and encrypted password. We do not store passwords in plain text.
• Wallet Information: Blockchain wallet addresses you provide for deposits and withdrawals. We do not have access to your private keys.
• Transaction Data: Records of deposits, withdrawals, earnings, and commission activity associated with your account.
• Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, and interaction patterns collected through standard web technologies.
• Communication Data: Information you provide when contacting our support team, including email correspondence and support tickets.

3. How We Use Your Information

We use the collected information for the following purposes:

• To create, maintain, and secure your account
• To process transactions, including deposits, withdrawals, and commission payments
• To operate and improve the Platform's functionality and user experience
• To communicate with you regarding account activity, updates, and support inquiries
• To detect and prevent fraud, unauthorized access, and other security threats
• To comply with applicable legal and regulatory obligations
• To enforce our Terms of Service and other agreements

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Platform (e.g., hosting, analytics, security), subject to confidentiality obligations.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of the Company, its users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymize it.

7. Cookies & Tracking Technologies

The Platform uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You may control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data
• The right to rectify inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to restrict or object to certain processing activities
• The right to data portability

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any modifications constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at: